Hotel Mystery Shop
Our hotel mystery shops provide valuable insights into your hotel’s strengths and weaknesses, empowering you to enhance customer satisfaction, boost operational efficiency, and drive hotel profitability. The comprehensive report generated from our mystery shopping experience will equip you with the knowledge to offer targeted training and development opportunities to your staff, elevate the customer experience, foster a culture of continuous improvement, and make a significant impact in the hotel industry.
The most effective way to truly assess your staff’s effectiveness and professionalism is through a hotel mystery shop. We will send a secret shopper directly to your hotel, where every detail—from the check-in process and bed comfort to the check-out experience—will be meticulously evaluated. Our secret shopper will compile a highly detailed report, noting specifics such as names, times, and room details. The assessment will include the comfort of the beds, cleanliness of the room, and overall safety of the premises. We scrutinize everything: opening every drawer, drawing the curtains, and looking under the beds. We also evaluate the safety of the shuttle driver, assess the bar experience, and even note whether bartenders measure shots accurately or water down drinks with excess ice. Additionally, we evaluate the safety of the parking lot, the lighting in public areas, and the cleanliness of general-use bathrooms.
We also conduct secret shopper calls to the maintenance team, logging the time taken to address reported issues. The restaurant experience is timed from the moment a customer is seated until the bill is paid. We note how often the waiter visits the table, how they interact with guests, and what they offer. Whatever your specific needs, HIS will provide a comprehensive and detailed portfolio of our experience as business or leisure travelers.
For a more tailored assessment, we can send a couple to grade a romance or bed-and-breakfast package. If there are specific areas or trouble spots, you’d like our agent to focus on, we are more than willing to accommodate. For resorts offering pleasure activities like golfing, spa services, or specialized pool experiences, we will book a session and deliver thorough feedback from start to finish.
- Typically, the portfolio will be sent within 2 days of the visit, but additional time may be required for resort experiences.
Special Notes about Ordering This Shop:
- To ensure the best possible shop, we always send two agents. This guarantees safety, objectivity, accuracy, and accountability.
- Each hotel shopped will be considered a separate engagement and invoiced accordingly.
The Client is Responsible For:
- Airfare: Best available rate
- Transportation: To and from the hotel
- Accommodations: 1-night stay in the hotel being assessed; 1 room, 2 beds, or per client preference
- Food and Beverage: Per client preference, e.g., on-site hotel restaurant or café; breakfast, lunch, and dinner
- Amenities: Per client preference; areas to be graded include spa, golf, restaurant, lounge, gym, etc.
Incidentals: Per client preference; researching items such as toothbrushes, personal hygiene products, etc.
For pricing or to order this shop, please sign in to the client dashboard.
You can also give us a call at (360) 458 5348
during the hours of 7:00am-4:00pm PST
or email us at sales@hisreports.com.
Thank you!