Sales Agent Test Call
The Sales Agent Test Call is a quality assurance process designed to evaluate the performance of sales agents within the hospitality industry. This test assesses how effectively agents can communicate and utilize hotel data and reports.
Sales agents need to be well-versed in hotel statistics—key performance metrics that directly influence a hotel’s competitive positioning. This shop provides detailed insights into how your agents handle potential business calls, including:
- Do they answer the phone on the first ring?
- How eager are they to secure new business?
- How many attempts does it take to reach them?
- If a message is left, does the caller have to repeat information already provided on voicemail?
- How long is the caller placed on hold?
- Do agents take the opportunity to upsell the property during the conversation?
- Do they address all the caller’s concerns to their satisfaction?
- Do they attempt to close the sale during the initial phone call?
Our calls to hotels are made according to your exact specifications, with no deviations. We meticulously document the date, time, and duration of each call. Agents are evaluated on everything from their tone of voice to their knowledge of the destination. We pay special attention to any areas you have asked us to monitor closely. Our shops heavily consider the personal opinions of our callers, as individual reactions to the same situation can vary.
This shop serves as a valuable training tool for our clients. By evaluating your own agents and rating their effectiveness in selling your hotel to future groups, you can identify key areas for improvement. Additionally, this shop can be used to assess potential new hires in your sales department.
Please ensure that your sales agents have a signed release on file, allowing us to conduct this evaluation. The turnaround time for the report is typically 5–7 business days, and it will be emailed to you in an Excel spreadsheet.
For pricing or to order this shop, please sign in to the client dashboard.
You can also give us a call at (360) 458 5348
during the hours of 7:00am-4:00pm PST
or email us at sales@hisreports.com.
Thank you!